To initiate a return, please ensure you meet the following criteria:

Include clear photos of defects for returns or the item in its original packaging for exchanges. This serves as proof for refund/exchange processing.

The returns process may take up to 30 days.

Shipping costs are non-refundable.

Customers are responsible for all return/exchange shipping costs.

If you meet the criteria above, kindly send an email to products@doctordetailer.co.za to kickstart the process.

Here's a brief overview of the return/exchange process:

- Email us with photos, requesting a return or exchange.
- Once approved, we'll initiate a return order, covering the courier fees for both the return items and the dispatch of new items (including two courier charges).
- You'll receive an email with a payment link to settle the return order.
- Sizing and specific details for your return/exchange will be discussed via email.
- Upon payment, we'll organize the collection of the items and dispatch the new items.