Shipping Your Products

Shipping Rates

FREE Shipping applies to all orders in South Africa, however a handling fee of R99 will apply to orders less than R1,000 at retail.

Where do you deliver to?

We deliver to all major centres and outlying areas within the Republic of South Africa.

Do you ship Internationally?

We do currently deliver internationally.

The quotes to ship internationally, are subject to change due to the interpretation of the pertaining customs authorities of the Country.

The shipping rates are calculated depending on the Country of shipment.
All Taxes and duties will be liable for the International Shipment Customers account.

Doctor Detailer is not liable for:

  • Unexpected customs delays
  • Increase in customs fees
  • Any other losses.

Please email thedoctor@doctordetailer.com, for any International Shipping inquires.

What are the delivery options?

FREE SHIPPING (South Africa ONLY)

  • Major Centres: 3-7 Working days

e.g. Bloemfontein, Cape Town, Durban, East London, Johannesburg, Port Elizabeth, Pretoria.

Free Courier Delivery for orders over R1,000, orders below R1,000 will incur a courier delivery charge of R99.

  • Near Outlying Areas: 3-7 Working days

e.g. George, Nelspruit, Pietermaritzburg, Polokwane, Richards Bay, Kimberly

Free Courier Delivery for orders over R1,000, orders below R1,000 will incur a courier delivery charge of R99.

  • Far Outlying Areas: 5-7 Working days

e.g  All Mines, Dullstroom, Hogsback, Kathu, Mtubatuba, Villiersdorp

Free Courier Delivery for orders over R1,000, orders below R1,000 will incur a courier delivery charge of R99.

 

 

When Placing An Order:

Courier companies do not deliver to P.O. Boxes or the post office, please provide the following information:

Contact Name and Number

Street Address and Street Address (If complex Name of Complex and Unit number)

City/Town

Postal Code.

What time will my parcel be delivered?

We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 17:00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.

Can I track my parcel?

Yes. You will receive a shipping email that will include a waybill number and a link to track your parcel online.

You can also track your parcel at:

South Africa:
https://app.fastway.co.za/fastway/track/

International:
https://www.dhl.com/en/express/tracking.shtml

My parcel is delayed what should I do?

All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company.

Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.

Please contact the courier company to enquire about your parcel using the shipping confirmation email sent to you.

We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our delayed parcels.

Alternatively please send an email to thedoctor@doctordetailer.com and we will follow-up with the courier company.

Just place your Order # with Delayed in the subject line and send it through to us.

Receiving or collecting your parcel.

We please ask that someone be present at the delivery address during working hours to receive the parcel.